Privacy policy

WHO WE ARE

UPagain is operated by [Your Company Name Pty Ltd] (ABN: [insert ABN]) (we, us, our).

We provide products and services through our website and related platforms (Products). This Privacy Policy applies to all Personal Information collected, stored, and used by us in the course of operating our business.

PRIVACY POLICY STATEMENT

We are committed to protecting your privacy and handling your Personal Information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

This policy explains what Personal Information we collect, how we use it, and your rights in relation to it.

This policy applies when you:

  • use our website
  • purchase our Products
  • interact with us via email, social media, or support channels
  • otherwise engage with us

WHAT IS PERSONAL INFORMATION?

“Personal Information” means information or an opinion about an identified individual, or an individual who is reasonably identifiable.

This may include:

  • name, address, phone number, email
  • payment and transaction details
  • IP address and device information
  • location data

“Sensitive Information” (as defined under the Privacy Act) includes things like health, religion, political views, etc. We do not intentionally collect sensitive information.

WHAT PERSONAL INFORMATION WE COLLECT

We collect Personal Information in two ways: directly and indirectly.

Information you provide

  • when making a purchase (name, email, phone, shipping/billing address)
  • when creating an account
  • when contacting support
  • when submitting reviews, feedback, or warranty claims
  • when entering promotions or surveys

Payment information

Payments are processed through secure third-party providers (e.g. Shopify, Stripe). We do not store full card details.

Automatically collected information

  • IP address and device data
  • browser type and settings
  • pages visited and usage behaviour
  • cookies and tracking technologies

Third-party sources

We may receive data from:

  • marketing platforms
  • social media platforms
  • analytics providers

COOKIES AND TRACKING

We use cookies and similar technologies to:

  • keep you logged in
  • manage your cart and checkout
  • personalise your experience
  • analyse traffic and behaviour
  • deliver relevant advertising

You can disable cookies in your browser, but it may impact site functionality.

WHY WE COLLECT YOUR INFORMATION

We collect and use Personal Information to:

  • process and fulfil orders
  • deliver Products
  • provide customer support
  • manage refunds, returns, and warranties
  • improve our website and offering
  • personalise your experience
  • detect and prevent fraud
  • comply with legal obligations

We also use your information for marketing, including:

  • email campaigns
  • promotions and offers
  • product updates

MARKETING AND CONSENT

By using our website or purchasing from us, you agree to receive marketing communications where permitted by law.

You can opt out at any time via:

  • the unsubscribe link in emails
  • contacting us directly

We do not use sensitive information for marketing.

DISCLOSURE OF PERSONAL INFORMATION

We only share your Personal Information where necessary.

This includes:

Service providers

  • payment processors
  • shipping and logistics providers
  • IT and hosting providers
  • marketing platforms
  • analytics providers

Legal and compliance

  • regulators or government bodies
  • law enforcement where required
  • fraud prevention agencies

We do not sell your Personal Information.

OVERSEAS DISCLOSURE

Some of our service providers operate outside Australia.

This means your Personal Information may be stored or processed overseas (e.g. via cloud services). We take reasonable steps to ensure appropriate data protection standards are applied.

DATA SECURITY

We take reasonable steps to protect your Personal Information, including:

  • secure servers and encryption
  • access controls
  • two-factor authentication where applicable

Payments are processed through PCI-DSS compliant providers.

That said, no system is completely secure. You provide information at your own risk.

ACCESS AND CORRECTION

You can request:

  • access to your Personal Information
  • correction of inaccurate data

To do so, contact us using the details below.

We may require identity verification before releasing information.

COMPLAINTS

If you have concerns about how we handle your Personal Information, contact us first.

If unresolved, you can lodge a complaint with the Office of the Australian Information Commissioner.

CONTACT DETAILS

Privacy Officer
UPagain
Email: [insert email]

We aim to respond within 5 business days.

CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time.

Updates take effect once published on our website.

Last updated: May 2026

What you should sanity-check before publishing:

  • Company legal name + ABN
  • Contact email
  • Whether you want to explicitly list Shopify / Stripe
  • Whether you’re using Klaviyo, Meta pixel, Google Ads → could tighten wording further

If you want, I’ll tailor this specifically to your stack (Shopify + Klaviyo + Meta + Google + Judge.me) so it’s tighter and defensible if anything ever gets challenged.